Support Center
Help Center
Find immediate answers regarding orders, shipping, sizes, and returns, or contact our support team.
Frequently Asked Questions
We offer complimentary returns and exchanges within 14 days of delivery. Items must be returned in their original condition—unworn, unwashed, and with all tags and designer packaging intact. Return shipping is free for all orders domestic and international.
Standard shipping takes 5-7 business days and is complimentary on all orders over $150 AUD. Express shipping is available at checkout for $15 AUD and takes 2-3 business days globally. All packages are shipped from our Melbourne distribution centre.
Our collections are designed with a relaxed, modern drape. We generally recommend ordering your standard size for the intended aesthetic. Refer to the size guide buttons on individual product pages for detailed chest and length measurements.
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay. We also offer Afterpay to purchase now and pay over four interest-free installments.
Care instructions vary by material. Our heavyweight organic cotton tees and crisp poplin shirts can be machine-washed cold and line-dried. Our cashmere and tailored wool coats are dry-clean only. Specific instructions are sewn on the internal labels.
Get In Touch
Our customer service team is available Monday to Friday from 9am to 6pm AEST to assist you.
Email Us
support@thedistrictline.store
Call Us
+61 3 9820 4810
Operating Hours
Mon - Fri, 9:00am - 6:00pm AEST
Secure Purchases
Your transaction security is our priority. We employ industry-standard encryption protocols to protect your personal details.